FAQ

Q: How can I contact customer support?

A: You can reach us via email at [[email protected]] or through our Contact Us page. Our team typically responds within 24–48 hours.

Q: Can I customize my order (e.g., color, size)?

A: Some products offer customization options (e.g., finish, size). Check the product page for details or contact us for special requests.

Q: How long does delivery take?

A: Standard delivery takes 15–30 business days (international). Expedited shipping is available at checkout.

Q: Do you provide tracking information?

A: Yes, you’ll receive a tracking number via email once your order ships.

Q: What warranty do you offer?

A: Our products come with a 1–3 year manufacturer’s warranty against defects. Warranty terms are listed on product pages.

Q: What payment methods do you accept?

A: We accept T/T, PayPal, and select regional payment options.